In Novo Nordisk we aim to be transparent about our use of your personal data and how we protect it. This notice explains which types of personal information we collect, why we collect it, and what we do with it.
The company responsible for processing your personal data is:
Novo Nordisk Pharma (Malaysia) SDN.
Menare 1 Sentrum, Level 16
No. 201 Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia
Tel: +60 3 2265 7300
Email: custonerservicemy@novonordisk.com
You can always contact Novo Nordisk Malaysia or the Novo Nordisk Data Privacy Officer at privacymy@novonordisk.com with questions or concerns about how we process your personal data.
We get your personal data from the following sources:
- From you directly
- From your family members or care givers on your behalf
- From Health Care Professionals such as your nurse, a pharmacist or doctor
- Through phone calls, emails and other digital channels
We process personal data about you for the following purposes
- To perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products. Complaints and side effects will be filed in databases and will be regularly analysed for overall patterns.
- To respond to your questions or request for information
- To analyse data for the purpose of supporting product usage enquiries
- To analyse data for the purpose of improving our customer service and product offerings
- To analyse data for the purpose of improve our scientific and product communication to HCPs and patients
- To assess patterns and trends associated with complaints, side effect and product usage
For the purposes described above in Section 3, we may process the following types of personal data:
- Contact information (name, address, telephone number, email address);
- Data revealing racial or ethnic origin;
- Data concerning health and medicinal products you are using;
Our processing of your personal data requires a legal basis. By law, we are allowed to process your personal data described above in Section 4 based on the following legal bases:
- The processing is necessary for our legitimate interests. The legitimate interests area
a. the processing is necessary for our compliance with a legal obligation
b. to perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products.
c. to improve our customer service and product offerings
d. to enhance our scientific and product communication
e. you gave consent for us to process your personal data
We may share your personal data with:
- Suppliers or vendors that assist our company (e.g., consultants, IT service providers, financial institutions, law firms, license partners)
- Other Novo Nordisk entities (e.g., Novo Nordisk affiliates in other countries)
- Public authorities, including health and/or regulatory authorities
- Other pharma companies and partners if an enquiry is related to their product(s)
We have safeguards in place to secure your personal data when transferred outside of the European Economic Area (EEA).
Situation | Safeguards protecting your data |
Data is transferred from Novo Nordisk entity in EEA to Novo Nordisk entity outside EEA | Protected by Novo Nordisk’s Binding Corporate Rules, available at https://www.novonordisk.com/content/dam/nncorp/global/en/data-privacy/novo-nordisk-binding-corporate-rules.pdfNovo Nordisk Binding Corporate Rules |
Data is transferred from Novo Nordisk entity in EEA to third country
| Protected by Standard Contractual Clauses for the transfers of data to third countries entered into by Novo Nordisk.
Or, adequate data protection is in place in destination country according to EU commission |
We will keep your personal data for the following period of time:
- For data relating to technical complaints: 12 years
- For safety information and data relating to side effects: End of activity + 10 years, where end of activity is the time where no product with the active ingredient is marketed
- For all other enquiries: Up to 5 years
In general, you have the following rights:
Your rights | How you exercise your rights |
Overview of your data | Ask for a copy of your personal data, which we provide in a structured format, readable to a machine |
Restrict use | Request that we stop or limit the use of your personal data |
Deletion | Request that your personal data is anonymised |
Correct your data | Ask us to correct information about you |
Complain about our use of the data | Submit a complaint to your local Data Protection Authority |
Under applicable law, there may be limits on these rights depending on the specific circumstances of the processing activity. Contact us as described in Section 1 with questions or requests relating to these rights.
If you have any questions about this privacy, cookies and legal disclaimer, if you want to obtain insight in any personal data held about you, or if you have any concerns regarding Novo Nordisk’s use of your personal data you may contact us via our privacy mailbox privacymy@novonordisk.com.